Refund policy

All items are final sale and we don't offer returns or refunds at this time. If the item is defective, damaged or if you receive the wrong item we can provide exchanges or store credit for unworn or unused items in their original packaging. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately at bitaricollective@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Email Us: Reach out to us at bitaricollective@gmail.com with your full name, order number and item details.

Follow Instructions: We’ll reply with a confirmation email containing detailed instructions.

Return Item: Please send the item back to us within 14 days, ensuring it is unworn and in its original packaging.

Processing: Once we receive and inspect your return, we’ll promptly process your exchange or store credit.

For any questions or additional assistance, please email us as we're here to help!

 

Please note that shipping fees are non-refundable.